All-in-one User Feedback and Customer Support Platform
Productlane-3 combines user feedback with customer support, enabling you to close the loop on all feedback and deliver meticulously crafted products. Built on top of Linear, it embraces a local-first approach.
Features and Benefits of Productlane-3
Customer Support and User Feedback, Finally Together
- Integrate all channels such as email, Slack, or Hubspot.
- Reply within Productlane, connect everything with Linear, and view all customer requests by company and individual.
- API-first: Custom system data for each conversation and full API access.
- <50ms load times: Lightning-fast. Experience the first customer support tool with a synchronous engine.
Built on Top of Linear
- View the delivery status of each linked Linear issue, categorized by user and company.
- Inbox support for email and Slack connect channels: Handle all in-app feedback, support emails, and Slack connect channels in one place. Get context from your database and use AI suggestions to link everything to Linear.
- Linear AI suggestions: Get AI suggestions for matching Linear issues or projects.
- Customer data: Get the full customer context by displaying custom database data.
- Prioritized inbox: Handle the most important requests and maintain inbox zero.
- Company view: See all requests, Linear issues, and projects by company or individual.
A Customer Portal for Your Feedback, Support & Changelog
- Move your public roadmap, customer support, and changelog notifications all to one customer portal.
- Public roadmap: Share a beautiful roadmap synced with your Linear projects to get more feedback.
- Support portal: Customers can see their support requests and linked Linear issues on the same portal.
- Changelog: Keep customers updated on recent fixes and features, customizable and beautiful.
A Beautiful Widget to Increase Engagement in Your App
- Embed a widget in your application to get more feedback, handle support requests, send new changelog updates, and a soon-to-be-released live chat feature.
- All-in-one widget: One beautiful widget for feedback, support, and your changelog.
- Changelog notifications: Highlight recently released features and increase feature adoption.
- Live chat (coming soon): Have conversations with your customers via live chat.
- Custom themes: Match the theme of the widget with your website and brand colors.
For All Feedback, Even Call Recordings
Productlane-3 is built to handle the most valuable feedback you can get from your customers: qualitative feedback from user calls. Upload them or use the built-in Productlane-3 recorder.
- Timestamped notes: Take timestamped notes and link only to the relevant part of the call.
- Smart templates: Write templates or automatically generate them from trending Linear issues.
- AI transcription: In case you don't take notes, you'll always have a backup.
The #1 Customer Feedback Tool Built on Top of Linear
Link all feedback to Linear projects and issues, publish them to your portal, and automatically create changelog updates.
Unique Customer Feedback & Support Management for B2B
The first feedback management platform with a synchronous engine. Every interaction in Productlane-3 feels like a native app and is built with the highest design and engineering standards.
